Frequently Asked Questions

Are all items really handmade?

Yes — every single item in the ReiLondon collection is individually made by hand using soft yarn. No two pieces are exactly alike.

Can I request a custom colour or design?

Absolutely. We take custom orders for colour variations, bespoke designs, and special commissions. Get in touch at reilondon@zohomail.eu with your request and we will let you know what is possible.

How should I care for my crochet item?

Spot clean with a damp cloth and keep away from excess water. Do not machine wash. Most items will hold their shape well with gentle handling.

Can I order in bulk or wholesale?

Yes — please contact us directly for wholesale pricing and minimum order quantities.

How long will my order take?

As items are handmade, please allow 3–5 working days for dispatch. Delivery times then depend on your location — see our Shipping Information page for details.

Do you ship internationally?

Yes, we ship worldwide. International delivery times are typically 7–14 working days.